Communications, Quality Client Service – 1 Day

Pre-requisites
There are no pre-requisites for this course.

Aim
This one-day course aims to provide you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.
This course will also explore client service and provide you with the skills and knowledge to respond to client needs. By focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to clients.

Learning Outcomes
At the completion of this course you should have the skills and knowledge to:
Master the Art of Communication

• Understand your communication style and how you can adapt it to work more effectively with others.
• Identify and remove barriers to effective communication.

Quality Client Service

• Identify who are your internal and external customer/clients
• Apply key communication skills to better address customer/client needs
• Active Listening, Telephone techniques, handling complaints
• Understanding clients with Special Need

Additional Course Information

Face-to-Face Available for Canberra or Webinar.

Price: $565 

Available Dates:

20th September 2024

19th November 2024

When registering for this course you are agreeing to the following cancellation policy.
Cancellation/Reschedule Policy
To re-schedule or cancel a booking, please notify Wizard with 5 full working days’ notice, prior to the commencement of the course.
*Cancellation is required in writing*
– Should we receive less than 5 full working days notice, the full course costs will be charged
– We are happy to accept a substitution prior to the commencement of the course
– Substitutions must have application knowledge at the appropriate level