
Dealing with Difficult People
Conflict is information, not failure. Reading what is underneath it, and a three-step model for resolving it.
Coaching conversations that develop someone instead of just correcting them.
The 1 day works through 6 modules and 18 individual topics, from Coaching and mentoring basics to Practice and role-play. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.
Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the PDF courseware and notes in your own words.
Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.
Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.
One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.
The next scheduled Coaching and Mentoring dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.
| Course | Date | Location | Delivery | Price | |
|---|---|---|---|---|---|
| Coaching and Mentoring | Thu 8 Oct 26 | Remote East | Online | $699 | Book |
| Coaching and Mentoring | Thu 8 Oct 26 | Canberra | In person | $699 | Book |
| Coaching and Mentoring | Thu 15 Oct 26 | Perth | In person | $699 | Book |
| Coaching and Mentoring | Thu 15 Oct 26 | Remote West | Online | $699 | Book |
| Coaching and Mentoring | Mon 16 Nov 26 | Remote East | Online | $699 | Book |
| Coaching and Mentoring | Mon 16 Nov 26 | Canberra | In person | $699 | Book |
| Coaching and Mentoring | Thu 17 Dec 26 | Remote East | Online | $699 | Book |
| Coaching and Mentoring | Thu 17 Dec 26 | Canberra | In person | $699 | Book |
Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.
Great course. Valuable learning. Really relatable trainer and found the course really comprehensive. Highly recommend.
Lisa
17 January 2025
The trainer was excellent, tailored the course content to my specific needs and provided practical advice.
Erhart
20 May 2025
Terrific course. We covered a lot. Richard had plenty of great tips, guidance and anecdotes. He was very adaptable and incorporated my real-world experiences into the curriculum points, so everything we covered felt relevant. Thank you! Time well spent. I will be recommending Nexacu PD classes to my colleagues.
Kim
21 January 2026
I enjoyed this course. Richard was great and explained the content very well. I learnt some new techniques regarding coaching and mentoring as well as have difficult conversions in the workplace. It turned out to be a 1 on 1 session which allowed me to freely engage with the course content and Richard.
Patricia
24 June 2026
Source: nexacu.com.au, read 27 August 2026. How feedback is collected.
Anything not answered here, call 1300 886 190 and ask a person.
The same course, your people only, built around the situations they actually face.