Professional development
Dealing with Difficult People
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$699ex GSTLearn more
Professional development
1 day
Six capitals or live online
Train The Trainer Training
Train The Trainer at a glance.
- Duration
- 1 day, 9:00am – 4:00pm
- Price
- $699 per person, ex GST — purchase orders welcome
- Delivery
- In person, or live online with a facilitator
- Where
- Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney — or online
- Prerequisite
- None
- Class size
- Small — everyone practises out loud more than once
- You take away
- PDF courseware and your own notes
- In-house
- Available for teams of four or more, at your office or ours
What you'll learn.
- Writing an outcome you can actually test
- Structuring a session for adults, not students
- Handling the room — questions, silence, the dominant voice
- Getting feedback that tells you something
Course overview.
Designing and running a session so the people in the room leave able to do something.
The 1 day works through 6 modules and 18 individual topics, from Training and development basics to Practical exercises and role-play. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.
Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the PDF courseware and notes in your own words.
Full course outline.
Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.
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1Training and development basics3 topics
- Why effective training matters
- Core principles of adult learning
- Taking stock of your own training skills
-
2Adult learning needs3 topics
- Ways to read what adult learners need
- Building a positive learning environment
- Adapting training to different learning styles
-
3Communication techniques for trainers3 topics
- Getting your message across clearly
- Listening actively
- Giving feedback and taking it
-
4Session plans and resources3 topics
- How to write a session plan that works
- Getting training materials and resources ready
- Keeping delivery running smoothly
-
5Delivering group-based training3 topics
- Ways to engage and motivate learners
- Handling group dynamics
- Measuring how well the training worked
-
6Practical exercises and role-play3 topics
- Role-play of training scenarios
- Group exercises in session planning
- Practice runs at delivering training
Who it is for.
Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.
How it runs.
One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.
Dates
Upcoming Dates
The next scheduled Train The Trainer dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.
| Course | Date | Location | Delivery | Price | |
|---|---|---|---|---|---|
| Train The Trainer | Thu 24 Sep 26 | Remote East | Online | $699 | Book |
| Train The Trainer | Thu 24 Sep 26 | Sydney | In person | $699 | Book |
| Train The Trainer | Wed 7 Oct 26 | Perth | In person | $699 | Book |
| Train The Trainer | Wed 7 Oct 26 | Remote West | Online | $699 | Book |
| Train The Trainer | Thu 3 Dec 26 | Remote East | Online | $699 | Book |
| Train The Trainer | Thu 3 Dec 26 | Brisbane | In person | $699 | Book |
| Train The Trainer | Thu 3 Dec 26 | Melbourne | In person | $699 | Book |
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Reviews
What people said about Train The Trainer
Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.
Really enjoyed the training and got a lot out of it. it was great how everyone was included in the activities and group tasks. will be back with more staff to train.
Suzi
17 June 2025
An amazing and informative day. I have learnt a lot, and it has given me a better understanding of how to adapt training to people and a generational group. Brilliant Trainer - Kristian Bergagnin. Thank you
Danielle
17 June 2025
Kristian was very engaging, helpful, learnt how to structure my training going forwarded. The season was interactive and took me out of my comfort zone. Thank you and I have learnt some new skills after today.
Juddy
17 June 2025
Good.
Sapna
17 June 2025
Honestly great session.Most people offered multiple days for this course at a much larger price.This was a 100% bang for buck training session that made me feel alot more confident in delivering training sessions at my companyExtremely clear, very good fun and very interactive session. Extremely pleased.
Suhayl
17 June 2025
Lots of knowledge from the trainer and practical advice that can be put into place straigth away
Spencer
26 May 2026
Source: nexacu.com.au, read 27 August 2026. How feedback is collected.
Questions
Questions People Ask About This Course
Anything not answered here, call 1300 886 190 and ask a person.
How long is the Train The Trainer course?
It runs for 1 day, 9:00am – 4:00pm, with a facilitator in the room the whole time. Nothing is pre-recorded and there is no platform to log into afterwards.
How much does Train The Trainer cost?
$699 per person, excluding GST. That covers the course, the PDF courseware and the room. If four or more people from one organisation need it, an in-house course usually works out cheaper — tell us the numbers and we will price both.
Do I need any experience before this course?
No prerequisite. The course is built around discussion and practice, so what you bring from your own work matters more than any prior training.
Can I do Train The Trainer online instead of in a classroom?
Yes. Every date marked “Live online” runs over video with the same facilitator and the same practice, in breakout groups rather than around a table. It suits teams spread across states.
Which cities do you run Train The Trainer in?
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, plus live online. Every venue is a CBD training room. If your city and date are not paired on the schedule above, ask — dates are released in blocks.
Can you run Train The Trainer just for our team?
Yes — that is in-house training. We come to your office, or you use one of our rooms, and the course runs for your people alone using your own scenarios. More on in-house training.
Four or more people? In-house is usually cheaper.
The same course, your people only, built around the situations they actually face.