Consultancy and customisation

What customisation actually means.

A standard course teaches a product. A customised course teaches your use of a product — your workbook, your reporting cycle, your naming conventions, the spreadsheet three people are afraid to touch. Same facilitator, same day length, entirely different exercise files.

Most customisation is light: we take a standard outline, cut the modules that do not apply, and rebuild the exercises around files you send us in advance. Some is heavier, and that is where consultancy starts.

Where consultancy starts.

Sometimes the training request is a symptom. A team asks for Excel Advanced when the real problem is that a monthly report is assembled by hand from four systems. A team asks for Word when the real problem is that nobody agreed on a template. We would rather say that out loud than sell the wrong day.

• Mapping the process — what happens now, who touches it, where it breaks
• Skills gap analysis — what people can already do against what the job needs
• Recommending the path — which courses, in what order, for whom
• Building the materials — custom workbooks and exercise files against your systems
• Templates and standards — the document, workbook or report design the training then teaches

How it runs.

A conversation first — usually half an hour on the phone, no charge, to work out whether this is a consultancy job or a course booking. If it is a course booking we will say so. If it is not, we scope the work and quote it before anything starts.

What you end up with.

Materials your organisation keeps and can re-run: the customised workbook, the exercise files, and a written recommendation of who should do what next. Where the work leads to in-house delivery, that is quoted separately — see in-house training.