Communications, Challenging Interactions – 1 Day
Pre-requisites
There are no pre-requisites for this course.
Aim
This one-day course aims to provide you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others. This course will also help you to identify who the difficult people in your life have been and enable you to make a good decision about how to handle each situation you face.
Learning Outcomes
At the completion of this course you should have the skills and knowledge to:
Master the Art of Communication
- Understand your communication style and how you can adapt it to work more effectively with others.
- Identify and remove barriers to effective communication.
- Manage your non-verbal signals to enhance your communication.
- Practice key techniques that will help you listen more effectively.
- Develop smart questioning skills to get the information you want and need.
- Understand the impact that positive language can have on others.
- Demonstrate effective, non-confrontational interpersonal communication skills
- Examine how your personal beliefs and values play into the way you deal with difficult people.
- Assess each difficult person to enable you to make a good decision about how to handle each situation you face.
- Identify tools to help you find the right words.
Face-to-Face Available for Canberra or Webinar.
Price: $565
Available Dates:
10th October 2024
15th November 2024
When registering for this course you are agreeing to the following cancellation policy.
Cancellation/Reschedule Policy
To re-schedule or cancel a booking, please notify Wizard with 5 full working days’ notice, prior to the commencement of the course.
*Cancellation is required in writing*
– Should we receive less than 5 full working days notice, the full course costs will be charged
– We are happy to accept a substitution prior to the commencement of the course
– Substitutions must have application knowledge at the appropriate level
Additional Details
Registration email/URL - techadmin@wct.com.au