Communication Skills Training Course in Perth, Melbourne, Canberra

Wizard Corporate Training & Solutions

1300 886 190

Communication Skills Training Course in Perth

Designed For Easy Learning

The communication skills training course in Perth from Wizard will teach you some very powerful concepts like how to communicate with confidence and improve your workplace relationships. You’ll learn that different personality types and your personal communication preferences can influence communication. But most importantly you’ll discover how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this communication skills training is designed for you!

Wizard Professional Development training courses are available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Hobart.

Our communications skills training course in Perth will help people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.

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Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.

The communication skills training course in Perth will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general. If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.

Wizard Corporate Training is one of the leading training providers in Australia. Having launched in ACT in 1992, we now have a national presence across the country and offer a range of Professional Development Courses. With over 22 years experience in the Australian IT end user, Project Management and Professional Self Development training industry, Wizard’s experience in the corporate training field is second to none. We provide comprehensive Communication Skills Training in Perth for professionals, small business, corporate and government employees.

Professional Approach

Competitive Prices

Fast Booking Process

Convenient Locations

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Communication Skills Training Course in Perth By Wizard

Wizard Corporate Training was founded on, and continues to build on, a basis of using experienced educators to develop, deliver and support our training programs.

Our Communication Skills Training Course in Perth will benefit team members from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of communication skills

These courses range from half day, full day to two-day courses.

By Taking The Communication Skills Training Course in Perth

You’ll Learn…

To master the art of communication
Provide quality customer service
Understand why customers or clients get angry
Handle complaints and difficult customers or clients
Cope with job stress
Know how to manage and resolve conflicts
Learn about yourself and patterns of behaviours that you have encountered but haven’t taken the time to understand as fully as needed

Communication Skills Training Course in Perth

Some Of The Topics Covered

Master the Art of Communication

Understand your communication style and how you can adapt it to work more effectively with others.
Identify and remove barriers to effective communication.
Manage your non-verbal signals to enhance your communication.
Practice key techniques that will help you listen more effectively.
Develop smart questioning skills to get the information you want and need.
Understand the impact that positive language can have on others
Demonstrate effective, non-confrontational interpersonal communication skills
What is so difficult about communication?
DISC Model
Styles of communication
What is emotional intelligence?
Self-responsibility
Empathy
Common communication mistakes

Challenging Interactions

Examine how your personal beliefs and values play into the way you deal with difficult people.
Assess each difficult person to enable you to make a good decision about how to handle each situation you face.
Identify tools to help you find the right words.
The Art of Conflict Management
Five Stages of Conflict
Five Steps in Dealing with Conflict

Effective communication

Types of communication
Five categories for active listening?
Feedback vs. Feed forward
Vocal techniques
Body Language
The Communication Plan

Coping with Job Stress

Stressors in the Workplace
Five things you can do to cope with “Negative” Stress

Why Customers/Clients get Angry

Passive communication
Assertive communication
Aggressive communication
Seven tips to deal with Confrontation

Handling Complaints and Angry Customers/Clients

LEAD model
Five elements of effective complaints handling
Referring Complaints upward
Telephone Techniques
Letter handling complaints

Quality Client Service

Client/Customer satisfaction
Product vs Client approach
What do Customers/Clients really want?
12 basic needs
What do Quality Service-Givers do?
Customer vs Client vs Guest
Communicating with Customers/Clients
Listening
Talking
Writing
Reading
Tips that can help you stay out of Trouble
The Importance of Courtesy
The Seven-Step Method to Quality Service
Identify who are your internal and external customer/clients
Recognise how one’s attitude affects service standards
Apply key communication skills to better address customer/client needs
Gather techniques for service excellence over the phone
Learn the do’s and don’ts when dealing with customers/clients
Learn ways for dealing with difficult customers/clients

Small Class Sizes

Hands-on classroom training by Certified Experts

Computer Lab

Classes conducted in fully set-up computer lab

Reference Manuals

Printed course manuals

Post Training Support

Resources to keep you on track

Communication Skills Training Course Reviews

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Corporate Training & Solutions

Professional Development

IT Training

Consultancy & Customisation

Management Tools

Room Hire

Our facilities also include a large break out area, and are close to public transport. Wizard staff will be on hand to assist you and your clients during your time with us.

Wizards relationship with training facility providers in other states means that we are able to assist in, and if required, project manage national facility hire requirements. Let Wizard help arrange your next room hire!