For Course Information and to Register for Communication Skills Training
Communications, Challenging Interactions – 1 Day
by
429 429 people viewed this event.
Pre-requisites
There are no pre-requisites for this course.
Aim
This one-day course aims to provide you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others. This course will also help you to identify who the difficult people in your life have been and enable you to make a good decision about how to handle each situation you face.
Learning Outcomes
At the completion of this course you should have the skills and knowledge to:
Master the Art of Communication
- Understand your communication style and how you can adapt it to work more effectively with others.
- Identify and remove barriers to effective communication.
- Manage your non-verbal signals to enhance your communication.
- Practice key techniques that will help you listen more effectively.
- Develop smart questioning skills to get the information you want and need.
- Understand the impact that positive language can have on others.
- Demonstrate effective, non-confrontational interpersonal communication skills
- Examine how your personal beliefs and values play into the way you deal with difficult people.
- Assess each difficult person to enable you to make a good decision about how to handle each situation you face.
- Identify tools to help you find the right words.
Face-to-Face Available for Canberra or Webinar.
Price: $565
Available Dates:
10th October 2024
15th November 2024
When registering for this course you are agreeing to the following cancellation policy.
Cancellation/Reschedule Policy
To re-schedule or cancel a booking, please notify Wizard with 5 full working days’ notice, prior to the commencement of the course.
*Cancellation is required in writing*
– Should we receive less than 5 full working days notice, the full course costs will be charged
– We are happy to accept a substitution prior to the commencement of the course
– Substitutions must have application knowledge at the appropriate level
Additional Details
Registration email/URL - techadmin@wct.com.au
Communications, Quality Client Service – 1 Day
by
426 426 people viewed this event.
Pre-requisites
There are no pre-requisites for this course.
Aim
This one-day course aims to provide you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.
This course will also explore client service and provide you with the skills and knowledge to respond to client needs. By focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to clients.
Learning Outcomes
At the completion of this course you should have the skills and knowledge to:
Master the Art of Communication
- Understand your communication style and how you can adapt it to work more effectively with others.
- Identify and remove barriers to effective communication.
Quality Client Service
- Identify who are your internal and external customer/clients
- Apply key communication skills to better address customer/client needs
- Active Listening, Telephone techniques, handling complaints
- Understanding clients with Special Need
Face-to-Face Available for Canberra or Webinar.
Price: $565
Available Dates:
20th September 2024
19th November 2024
When registering for this course you are agreeing to the following cancellation policy.
Cancellation/Reschedule Policy
To re-schedule or cancel a booking, please notify Wizard with 5 full working days’ notice, prior to the commencement of the course.
*Cancellation is required in writing*
– Should we receive less than 5 full working days notice, the full course costs will be charged
– We are happy to accept a substitution prior to the commencement of the course
– Substitutions must have application knowledge at the appropriate level
Additional Details
Registration email/URL - techadmin@wct.com.au
