
Managing Difficult Conversations
The conversation you have been putting off — how to decide it is worth having, then have it without it going sideways.
Delegating, setting expectations and holding them, and developing the people you lead.
The 1 day works through 5 modules and 15 individual topics, from The team leader's role to Practice and case studies. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.
Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.
Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.
Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.
One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.
The next scheduled Team Leadership, Management and Development dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.
| Course | Date | Location | Delivery | Price | |
|---|---|---|---|---|---|
| Team Leadership, Management and Development | Mon 7 Sep 26 | Remote East | Online | $699 | Book |
| Team Leadership, Management and Development | Mon 7 Sep 26 | Brisbane | In person | $699 | Sold out |
| Team Leadership, Management and Development | Tue 1 Dec 26 | Remote East | Online | $699 | Book |
| Team Leadership, Management and Development | Tue 1 Dec 26 | Brisbane | In person | $699 | Book |
| Team Leadership, Management and Development | Tue 1 Dec 26 | Melbourne | In person | $699 | Book |
Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.
Very knowledgeable and engaging
Tony
8 December 2025
Thanks for great communication, clarity in explaining the styles and answering all the questions, was great to have the day with you and learn from you.
Jan
8 December 2025
Difficult conversation framework
Aaron
28 January 2026
How to interact with other workers on a more personal intro
Cade
28 January 2026
Key differences between Leader and Manager, and importance of EI.
Thanh
28 January 2026
Richard done a great job, and involved everyone in the group conversation.
Daniel
28 January 2026
Source: nexacu.com.au, read 27 August 2026. How feedback is collected.
Anything not answered here, call 1300 886 190 and ask a person.
The same course, your people only, built around the situations they actually face.