
Dealing with Difficult People
Conflict is information, not failure. Reading what is underneath it, and a three-step model for resolving it.
Recognising pressure early and doing something about it before it compounds.
The 3 hours works through 6 modules and 18 individual topics, from Stress management basics to Practice and reflection. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.
Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.
Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.
Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.
A half day, roughly 9am to 12:30pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.
The next scheduled Stress Management dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.
| Course | Date | Location | Delivery | Price | |
|---|---|---|---|---|---|
| Stress Management | Thu 3 Sep 26 | Remote East | Online | $499 | Book |
| Stress Management | Thu 3 Sep 26 | Brisbane | In person | $499 | Book |
| Stress Management | Tue 22 Sep 26 | Remote East | Online | $499 | Book |
| Stress Management | Tue 22 Sep 26 | Canberra | In person | $499 | Book |
| Stress Management | Tue 24 Nov 26 | Remote East | Online | $499 | Book |
| Stress Management | Tue 24 Nov 26 | Melbourne | In person | $499 | Book |
Anything not answered here, call 1300 886 190 and ask a person.
The same course, your people only, built around the situations they actually face.