Wizard Corporate Training is part of Nexacu — Microsoft and Adobe courses run on the shared Nexacu schedule, so you get every date in every capital. See the schedule

1300 886 190
Professional development 1 day Six capitals or live online

Managing Difficult Conversations Training

9:00am – 4:00pm Six capitals or live online No prerequisite

Managing Difficult Conversations at a glance.

Duration
1 day, 9:00am – 4:00pm
Price
$699 per person, ex GST — purchase orders welcome
Delivery
In person, or live online with a facilitator
Where
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney — or online
Prerequisite
None
Class size
Small — everyone practises out loud more than once
You take away
A printed workbook and your own notes
In-house
Available for teams of four or more, at your office or ours

What you'll learn.

  • Deciding whether the conversation is worth having
  • Choosing the time and the place deliberately
  • A seven-step framework to work through
  • Keeping yourself safe when it escalates

Course overview.

The conversation you have been putting off — how to decide it is worth having, then have it without it going sideways.

The 1 day works through 7 modules and 21 individual topics, from Deciding whether to have it to Wrap-up. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.

Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.

Full course outline.

Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.

  • 7 modules
  • 21 topics
  • 1 day in the room
  • 1Deciding whether to have it3 topics
    • Weighing the likely outcome before you start
    • When the conversation lands on you unexpectedly
    • Recognising when not having it costs more
  • 2The tools that carry it3 topics
    • Managing your own body language and tone
    • Listening past the first objection
    • Saying the hard part without dressing it up
  • 3Time and place3 topics
    • Choosing the moment when you control it
    • Making the setting work for the conversation
    • Handling it when you do not get the choice
  • 4A seven-step framework3 topics
    • Working through the seven steps in order
    • Building your own conversation plan
    • Adapting the framework to your situation
  • 5Staying safe3 topics
    • Reading the signs that it is turning
    • Keeping yourself secure when it escalates
    • Ending a conversation that is no longer safe
  • 6Practice3 topics
    • Role-play built on a conversation you actually face
    • Feedback from the room, not just the facilitator
    • Running it again with what you learned
  • 7Wrap-up3 topics
    • The questions still open at the end of the day
    • An action plan you leave with
    • What to do in the first week back

Who it is for.

Managers and team members facing a conversation about performance, behaviour or a decision somebody will not like.

How it runs.

One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.

Dates

Upcoming Dates

The next scheduled Managing Difficult Conversations dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.

CourseDateLocationDeliveryPrice
Managing Difficult ConversationsFri 25 Sep 26CanberraIn person$699Book
Managing Difficult ConversationsFri 25 Sep 26Remote EastOnline$699Book
Managing Difficult ConversationsTue 13 Oct 26Remote EastOnline$699Book
Managing Difficult ConversationsTue 13 Oct 26BrisbaneIn person$699Book
Managing Difficult ConversationsTue 20 Oct 26Remote EastOnline$699Book
Managing Difficult ConversationsTue 20 Oct 26BrisbaneIn person$699Book
Managing Difficult ConversationsTue 20 Oct 26MelbourneIn person$699Sold out
Managing Difficult ConversationsWed 4 Nov 26PerthIn person$699Sold out
Managing Difficult ConversationsWed 4 Nov 26Remote WestOnline$699Book
Managing Difficult ConversationsTue 24 Nov 26Remote EastOnline$699Book
Managing Difficult ConversationsTue 24 Nov 26BrisbaneIn person$699Book

Reviews

What people said about Managing Difficult Conversations

4.83
from 6 reviews collected by Nexacu

Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.

Richard was awesome Trainer, i have a learn a lot during today's session. he was very easy and calm person. it was really great session. i would recommend Richard for future course.

Ashish
28 February 2025

Great practical and theoretical contact. Excellent feedback and techniques for current and future scenarios, in relation to the content

Blair
23 May 2025

Very engaging. Was beneficial as there were only two of us so we got more engaged and targeted feedback/training.

Georgia
27 October 2025

Really engaging session, especially with only two people attending the course. Focussed on making the training specific to the two attendees and our positions.

Eve
27 October 2025

Great practical session and real life scenarios. Able to adapt to student needs.

Megan
7 November 2025

Insight and collaborative environment which allowed for free flowing discussion. I also realised the weaknesses in my approach which I will work on in the foreseeable future.Thanks again for your time and support.

Lee
7 November 2025

Source: nexacu.com.au, read 27 August 2026. How feedback is collected.

Questions

Questions People Ask About This Course

Anything not answered here, call 1300 886 190 and ask a person.

Ask a question
How long is the Managing Difficult Conversations course?
It runs for 1 day, 9:00am – 4:00pm, with a facilitator in the room the whole time. Nothing is pre-recorded and there is no platform to log into afterwards.
How much does Managing Difficult Conversations cost?
$699 per person, excluding GST. That covers the course, the workbook and the room. If four or more people from one organisation need it, an in-house course usually works out cheaper — tell us the numbers and we will price both.
Do I need any experience before this course?
No prerequisite. The course is built around discussion and practice, so what you bring from your own work matters more than any prior training.
Can I do Managing Difficult Conversations online instead of in a classroom?
Yes. Every date marked “Live online” runs over video with the same facilitator and the same practice, in breakout groups rather than around a table. It suits teams spread across states.
Which cities do you run Managing Difficult Conversations in?
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, plus live online. Every venue is a CBD training room. If your city and date are not paired on the schedule above, ask — dates are released in blocks.
Can you run Managing Difficult Conversations just for our team?
Yes — that is in-house training. We come to your office, or you use one of our rooms, and the course runs for your people alone using your own scenarios. More on in-house training.

Four or more people? In-house is usually cheaper.

The same course, your people only, built around the situations they actually face.

How in-house works Call 1300 886 190