Wizard Corporate Training is part of Nexacu — Microsoft and Adobe courses run on the shared Nexacu schedule, so you get every date in every capital. See the schedule

1300 886 190
Professional development 1 day Six capitals or live online

Customer Service Training

9:00am – 4:00pm Six capitals or live online No prerequisite

Customer Service at a glance.

Duration
1 day, 9:00am – 4:00pm
Price
$699 per person, ex GST — purchase orders welcome
Delivery
In person, or live online with a facilitator
Where
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney — or online
Prerequisite
None
Class size
Small — everyone practises out loud more than once
You take away
A printed workbook and your own notes
In-house
Available for teams of four or more, at your office or ours

What you'll learn.

  • What people actually want when they complain
  • Language that de-escalates
  • Saying no to a customer and keeping them
  • Protecting yourself across a long day

Course overview.

Handling the difficult customer, and the ordinary one, without burning out.

The 1 day works through 6 modules and 18 individual topics, from First impressions to Building a culture of service. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.

Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.

Full course outline.

Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.

  • 6 modules
  • 18 topics
  • 1 day in the room
  • 1First impressions3 topics
    • See how each customer touchpoint shapes brand reputation
    • Work out why customers leave and how loyalty is built
    • Spot shifting customer expectations and how to exceed them
  • 2Communicating well3 topics
    • Build active listening skills to pin down customer needs
    • Sharpen written and spoken communication for clarity and professionalism
    • Adapt your communication style to connect with people
  • 3Knowing your customers3 topics
    • See how cultural diversity shapes customer interactions
    • Adapt your service approach to different generations and preferences
    • Deliver inclusive, personalised customer experiences
  • 4Making a difference3 topics
    • Use empathy to make customer interactions count
    • Balance automation against a human touch in service delivery
    • See what going above and beyond does for a customer
  • 5Turning problems into opportunities3 topics
    • Pick up techniques to de-escalate conflict and handle complaints professionally
    • Draw lessons from real customer service problems and fixes
    • Build a structured approach to resolving customer concerns
  • 6Building a culture of service3 topics
    • Grow a customer-first mindset across your workplace
    • Move from reactive to proactive customer service
    • Hold the service standard whatever the situation

Who it is for.

Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.

How it runs.

One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.

Dates

Upcoming Dates

The next scheduled Customer Service dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.

CourseDateLocationDeliveryPrice
Customer ServiceTue 8 Sep 26Remote EastOnline$699Book
Customer ServiceTue 8 Sep 26BrisbaneIn person$699Book
Customer ServiceThu 1 Oct 26Remote EastOnline$699Book
Customer ServiceThu 1 Oct 26CanberraIn person$699Book

Questions

Questions People Ask About This Course

Anything not answered here, call 1300 886 190 and ask a person.

Ask a question
How long is the Customer Service course?
It runs for 1 day, 9:00am – 4:00pm, with a facilitator in the room the whole time. Nothing is pre-recorded and there is no platform to log into afterwards.
How much does Customer Service cost?
$699 per person, excluding GST. That covers the course, the workbook and the room. If four or more people from one organisation need it, an in-house course usually works out cheaper — tell us the numbers and we will price both.
Do I need any experience before this course?
No prerequisite. The course is built around discussion and practice, so what you bring from your own work matters more than any prior training.
Can I do Customer Service online instead of in a classroom?
Yes. Every date marked “Live online” runs over video with the same facilitator and the same practice, in breakout groups rather than around a table. It suits teams spread across states.
Which cities do you run Customer Service in?
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, plus live online. Every venue is a CBD training room. If your city and date are not paired on the schedule above, ask — dates are released in blocks.
Can you run Customer Service just for our team?
Yes — that is in-house training. We come to your office, or you use one of our rooms, and the course runs for your people alone using your own scenarios. More on in-house training.

Four or more people? In-house is usually cheaper.

The same course, your people only, built around the situations they actually face.

How in-house works Call 1300 886 190