Wizard Corporate Training is part of Nexacu — Microsoft and Adobe courses run on the shared Nexacu schedule, so you get every date in every capital. See the schedule

1300 886 190
Professional development 1 day Six capitals or live online

Dealing with Difficult People Training

9:00am – 4:00pm Six capitals or live online No prerequisite

Dealing with Difficult People at a glance.

Duration
1 day, 9:00am – 4:00pm
Price
$699 per person, ex GST — purchase orders welcome
Delivery
In person, or live online with a facilitator
Where
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney — or online
Prerequisite
None
Class size
Small — everyone practises out loud more than once
You take away
A printed workbook and your own notes
In-house
Available for teams of four or more, at your office or ours

What you'll learn.

  • Conflict as communication, not breakdown
  • Getting past the surface to the real issue
  • A three-step conflict resolution model
  • Why people do not follow through, and what to do

Course overview.

Conflict is information, not failure. Reading what is underneath it, and a three-step model for resolving it.

The 1 day works through 13 modules and 39 individual topics, from Conflict as communication to Wrap-up. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.

Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.

Full course outline.

Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.

  • 13 modules
  • 39 topics
  • 1 day in the room
  • 1Conflict as communication3 topics
    • What conflict actually is, and is not
    • Why healthy relationships contain it
    • Reading conflict as information
  • 2When to confront3 topics
    • A framework for deciding whether to engage
    • What confrontation can be worth
    • The cost of leaving it alone
  • 3Preventing the problem3 topics
    • Strategies that stop issues escalating
    • Group work on your own situations
    • Setting expectations early
  • 4Emotional intelligence3 topics
    • How your behaviour shapes theirs
    • Noticing your own reaction first
    • Responding rather than matching
  • 5Getting to the real issue3 topics
    • Surface problem versus underlying cause
    • Digging without accusing
    • Naming what is actually going on
  • 6Anger3 topics
    • Managing your own anger in the moment
    • Responding to somebody else's
    • Guidelines that hold under pressure
  • 7Problem-solving approaches3 topics
    • Eight approaches, and when each fits
    • Applying them to real scenarios
    • Small-group practice
  • 8A three-step resolution model3 topics
    • The three steps in sequence
    • Applying the model to a live problem
    • Where the model runs out
  • 9Practice3 topics
    • Role-play from assigned scenarios
    • Using the techniques under mild pressure
    • Debrief with the group
  • 10Negative attitudes3 topics
    • How attitude drives unproductive interaction
    • Shifting a pattern rather than a mood
    • What is and is not yours to change
  • 11Why people do not follow through3 topics
    • The ten most common reasons
    • Diagnosing which one you are facing
    • Addressing it without a confrontation
  • 12De-stressing3 topics
    • Six techniques for the hard moments
    • Staying composed when it is going badly
    • Recovering afterwards
  • 13Wrap-up3 topics
    • Remaining questions
    • An action plan you leave with
    • Applying it in the first week back

Who it is for.

Anyone who has to keep working with someone they find difficult — and would rather fix the pattern than endure it.

How it runs.

One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.

Dates

Upcoming Dates

The next scheduled Dealing with Difficult People dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.

CourseDateLocationDeliveryPrice
Dealing with Difficult PeopleTue 15 Sep 26Remote EastOnline$699Book
Dealing with Difficult PeopleTue 15 Sep 26MelbourneIn person$699Sold out
Dealing with Difficult PeopleWed 30 Sep 26Remote EastOnline$699Book
Dealing with Difficult PeopleWed 30 Sep 26CanberraIn person$699Book
Dealing with Difficult PeopleThu 12 Nov 26PerthIn person$699Sold out
Dealing with Difficult PeopleThu 12 Nov 26Remote WestOnline$699Book
Dealing with Difficult PeopleThu 3 Dec 26Remote EastOnline$699Book
Dealing with Difficult PeopleThu 3 Dec 26CanberraIn person$699Book

Reviews

What people said about Dealing with Difficult People

4.67
from 3 reviews collected by Nexacu

Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.

Very good thank you

Robert
17 February 2025

Richard was engaging, interesting and knowledgeable. His ability to work with our particular circumstances and tailor the course to the work we do was particularly appreciated.

Jona
21 May 2025

Richard adapted course very well to reflect what is relevant in our field of work. He was engaging and encouraged participation, giving good feedback and criticism. Well-structured to emphasise on important points

Cynthia
21 May 2025

Source: nexacu.com.au, read 27 August 2026. How feedback is collected.

Questions

Questions People Ask About This Course

Anything not answered here, call 1300 886 190 and ask a person.

Ask a question
How long is the Dealing with Difficult People course?
It runs for 1 day, 9:00am – 4:00pm, with a facilitator in the room the whole time. Nothing is pre-recorded and there is no platform to log into afterwards.
How much does Dealing with Difficult People cost?
$699 per person, excluding GST. That covers the course, the workbook and the room. If four or more people from one organisation need it, an in-house course usually works out cheaper — tell us the numbers and we will price both.
Do I need any experience before this course?
No prerequisite. The course is built around discussion and practice, so what you bring from your own work matters more than any prior training.
Can I do Dealing with Difficult People online instead of in a classroom?
Yes. Every date marked “Live online” runs over video with the same facilitator and the same practice, in breakout groups rather than around a table. It suits teams spread across states.
Which cities do you run Dealing with Difficult People in?
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, plus live online. Every venue is a CBD training room. If your city and date are not paired on the schedule above, ask — dates are released in blocks.
Can you run Dealing with Difficult People just for our team?
Yes — that is in-house training. We come to your office, or you use one of our rooms, and the course runs for your people alone using your own scenarios. More on in-house training.

Four or more people? In-house is usually cheaper.

The same course, your people only, built around the situations they actually face.

How in-house works Call 1300 886 190