
Communications and Quality Client Service
Adapting how you communicate to the person in front of you — and turning that into service a client notices.
For people stepping up — what changes when the work becomes getting it done through others.
The 2 days works through 5 modules and 15 individual topics, from Leadership and communication basics to Lifting team performance. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.
Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.
Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.
Anyone whose job depends on other people. There is no prerequisite and no assumed seniority — individual contributors get as much out of the day as team leaders, because the situations are the same ones.
Two consecutive days, each roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.
The next scheduled Achieving Leadership & Success dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.
| Course | Date | Location | Delivery | Price | |
|---|---|---|---|---|---|
| Achieving Leadership & Success | Tue - Wed 1 Sep - 2 Sep 26 | Remote East | Online | $1398 | Book |
| Achieving Leadership & Success | Tue - Wed 1 Sep - 2 Sep 26 | Brisbane | In person | $1398 | Sold out |
Wizard courses run on the shared Nexacu schedule, so these are reviews of this course from people who sat it. Collected by Nexacu after the course and published as written.
Excellent Trainer. easy to understand, Enjoyable. Would gladly take another course by Esteban.
Laura
1 September 2025
Had Richard Hume Fill in for the 2nd Day of Training session. We had a catered approach/session dealing with conflict management, what it is to be leader/manager. Richard was great during this session and really helped flesh out the topics through workshops and catered/personal feedback.
Karl
2 September 2025
I just want to say a Thank you to Richard for coming in at short notice to take the course.i found todays training especially the role playing impactful and will help me in conflict resolution. you have given me knowledge and confidence, should i choose to become a leader. I won't forget to breathe and remember what's important when dealing with conflict. Many thanks again for today. Best wishes Laura
Laura
2 September 2025
Very engaging and informative. Actively listened and challenged views and opinions which was a different way of learning.
Ida
29 October 2025
Very engaging and prompted where need but also challenge answers which in my opinion helped me considered very possibilities, which I appreciate.Would definitely attend another course facilitated by Richard
Tamasin
29 October 2025
Excellent instruction of the course in a hybrid in peron/online environment.I really enjoyed some of the theory behind the themes.
Jennifer
29 October 2025
Source: nexacu.com.au, read 27 August 2026. How feedback is collected.
Anything not answered here, call 1300 886 190 and ask a person.
The same course, your people only, built around the situations they actually face.