Wizard Corporate Training is part of Nexacu — Microsoft and Adobe courses run on the shared Nexacu schedule, so you get every date in every capital. See the schedule

1300 886 190
Professional development 1 day Six capitals or live online

Communications and Quality Client Service Training

9:00am – 4:00pm Six capitals or live online No prerequisite

Communications and Quality Client Service at a glance.

Duration
1 day, 9:00am – 4:00pm
Price
$699 per person, ex GST — purchase orders welcome
Delivery
In person, or live online with a facilitator
Where
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney — or online
Prerequisite
None
Class size
Small — everyone practises out loud more than once
You take away
A printed workbook and your own notes
In-house
Available for teams of four or more, at your office or ours

What you'll learn.

  • Knowing your own communication style
  • Spotting and removing the barriers
  • Internal clients as well as external
  • Active listening that changes the outcome

Course overview.

Adapting how you communicate to the person in front of you — and turning that into service a client notices.

The 1 day works through 2 modules and 6 individual topics, from Communication to Quality client service. Each one is taught then practised — you do the thing rather than watch it done — against situations from your own work.

Groups are kept small enough that everyone speaks more than once, and the facilitator is in the room the whole time rather than dropping in. You leave with the workbook and notes in your own words.

Full course outline.

Every module we cover, and the topics inside each one. This is the same outline as the downloadable PDF — expand a module to see what sits under it.

  • 2 modules
  • 6 topics
  • 1 day in the room
  • 1Communication3 topics
    • Knowing your own communication style
    • Adapting it to the person in front of you
    • Finding and removing the barriers
  • 2Quality client service3 topics
    • Internal clients as well as external
    • Matching communication to what the client needs
    • Active listening that changes the outcome

Who it is for.

Anyone client-facing, internal or external, who wants the interaction to land better than it currently does.

How it runs.

One day, roughly 9am to 4pm, with a facilitator in the room the whole time. It runs in a CBD training room in any of the six capitals, or live online in breakout groups.

Dates

Upcoming Dates

The next scheduled Communications and Quality Client Service dates, soonest first. If none of these work, tell us the city and we will let you know when the next block is released.

CourseDateLocationDeliveryPrice
Communications and Quality Client ServiceTue 15 Sep 26Remote EastOnline$699Book
Communications and Quality Client ServiceTue 15 Sep 26CanberraIn person$699Book
Communications and Quality Client ServiceThu 29 Oct 26PerthIn person$699Book
Communications and Quality Client ServiceThu 29 Oct 26Remote WestOnline$699Book

Questions

Questions People Ask About This Course

Anything not answered here, call 1300 886 190 and ask a person.

Ask a question
How long is the Communications and Quality Client Service course?
It runs for 1 day, 9:00am – 4:00pm, with a facilitator in the room the whole time. Nothing is pre-recorded and there is no platform to log into afterwards.
How much does Communications and Quality Client Service cost?
$699 per person, excluding GST. That covers the course, the workbook and the room. If four or more people from one organisation need it, an in-house course usually works out cheaper — tell us the numbers and we will price both.
Do I need any experience before this course?
No prerequisite. The course is built around discussion and practice, so what you bring from your own work matters more than any prior training.
Can I do Communications and Quality Client Service online instead of in a classroom?
Yes. Every date marked “Live online” runs over video with the same facilitator and the same practice, in breakout groups rather than around a table. It suits teams spread across states.
Which cities do you run Communications and Quality Client Service in?
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney, plus live online. Every venue is a CBD training room. If your city and date are not paired on the schedule above, ask — dates are released in blocks.
Can you run Communications and Quality Client Service just for our team?
Yes — that is in-house training. We come to your office, or you use one of our rooms, and the course runs for your people alone using your own scenarios. More on in-house training.

Four or more people? In-house is usually cheaper.

The same course, your people only, built around the situations they actually face.

How in-house works Call 1300 886 190